IT Directorate
University of Duhok · IT Directorate

Technical Support & Maintenance Department

We keep the university's computers and electronic devices working — every day, on every desk. From installing and repairing hardware and software to administering the Ministry of Higher Education's ERP system and the fingerprint attendance network, this department is the hands-on support team behind the presidency and every college.

Technical Support & Maintenance Department
hardware & software support device maintenance ERP administration fingerprint attendance user accounts
About the department

Who we are

The Technical Support and Maintenance Department is responsible for the continuous operation and maintenance of the university's electronic devices and computers. We administer a portion of the university's electronic systems and represent the administration of the Ministry of Higher Education's ERP system at the University of Duhok — ensuring its continuity, improving its services, creating user accounts, and supporting its users. From installing and repairing hardware, software, and fingerprint attendance devices to assisting administrators across the presidency and colleges, if a device or a user needs help, this is the department that answers.

What we do

Main duties & tasks

Our work spans four closely connected areas of responsibility.

Hardware & device maintenance

  • Installing, configuring, and repairing computers, laptops, printers, and other devices.
  • Performing maintenance and upgrades for computer components and other equipment.
  • Preparing new computers for users, ready to work from day one.
  • Ensuring the continuous operation of computers and electronic devices.

Software & troubleshooting

  • Installing Windows, drivers, and the necessary available software.
  • Diagnosing and resolving hardware and software problems.
  • Providing maintenance and technical support for hardware and software issues.
  • Supporting administrators across the departments of the presidency and colleges.

Fingerprint attendance devices

  • Installing, repairing, and monitoring fingerprint attendance devices.
  • Assisting and providing technical support to fingerprint device administrators across various university departments.

ERP system administration

  • Acting as administrator of the Ministry of Higher Education's ERP system at the university.
  • Creating user accounts within the ERP system according to designated permissions.
  • Ensuring the system's continuity and working to improve its services.
  • Providing technical support to ERP system users.
How we work

The life of a device in our hands

Every computer and electronic device at the university passes through this department — from its first day to every repair after.

Preparation
New computers set up for users: Windows, drivers, and required software installed and configured — ready to work
Deployment
Computers, laptops, printers, and fingerprint devices installed and configured at their destination — installed
Daily operation
Devices kept in continuous operation, with fingerprint attendance systems monitored — running
Diagnosis
Hardware and software problems investigated and identified when something goes wrong — diagnosed
Repair & upgrade
Faulty components repaired or upgraded, software issues resolved — fixed
Support
Ongoing help for users and administrators across the presidency and colleges, including the ERP system — supported
Track record

What we deliver

  • Devices that keep working. Continuous operation of the university's computers and electronic devices through proactive maintenance, upgrades, and repair.
  • A trusted ERP administration. Representing the Ministry of Higher Education's ERP system at the university — administering it, creating accounts with the right permissions, and keeping its services improving.
  • Ready-to-use workstations. New computers prepared, configured, and delivered to users with Windows, drivers, and all necessary software installed.
  • Reliable attendance systems. Fingerprint attendance devices installed, repaired, and monitored across the university, with support for their administrators.
  • Support that reaches everyone. Hands-on technical assistance for administrators and users in every department of the presidency and every college.
For colleges & departments

Services we provide

Device repair & maintenanceComputers, laptops, printers, and components repaired and upgraded.
New computer setupWindows, drivers, and software installed — machines delivered ready to use.
TroubleshootingDiagnosis and resolution of hardware and software problems.
Fingerprint devicesInstallation, repair, and monitoring of attendance devices, plus admin support.
ERP accountsUser accounts created in the MoHE ERP system with designated permissions.
ERP user supportTechnical help for ERP system users and administrators.
Technical Support & Maintenance Department · IT Directorate · University of Duhok — Kurdistan Region, Iraq